Change Manager - Member Payments Platform

12 Month Fixed Term Contract
$140k - $150k + super + salary packaging
Melbourne | Hybrid

Talenza is partnering with a well-established Australian institution undertaking the implementation of a new enterprise payments platform as part of a broader digital and customer modernisation program.

We are seeking an experienced Change Manager to lead delivery-side change execution across this business-critical payments transformation.

This is a high-visibility program impacting revenue flows, finance operations and customer-facing processes.

Working closely with Technology, Finance, Risk and Customer teams, you will:

• Execute change and engagement activities aligned to the payments platform rollout
• Drive stakeholder alignment across Finance, Operations and Digital teams
• Conduct and refine impact assessments across affected business units
• Lead business readiness and transition activities
• Support operational process uplift aligned to new payment flows
• Facilitate workshops with senior and operational stakeholders
• Track adoption, behavioural change and risk mitigation
• Ensure compliance and control requirements are embedded

This role requires a pragmatic operator comfortable working across both technical and business stakeholders in a regulated, member based environment.

• Demonstrated Change Management experience delivering enterprise system implementations
• Experience supporting payments, billing or financial platform transformations
• Strong stakeholder engagement capability across Finance, Technology and Operations
• Experience operating within regulated or complex enterprise environments
• Proven ability to drive adoption across cross-functional teams
• Strong facilitation and communication capability
• Experience within academia, medical institutions, not-for-profit or member-based organisations highly regarded
• Prosci / ADKAR exposure desirable

• $150k + super + salary packaging
• 12-month engagement providing program continuity
• High-profile, revenue-impacting transformation
• Enterprise-scale environment
• Strong executive visibility