Role: Senior Manager - Infrastructure Operations Manager

Daily-Rate: $1000 - $1175 inclusive
Employment Type: 6-month contract

Location: Melbourne CBD

Our client is a large, complex organisation undergoing significant technology transformation. Operating within a highly outsourced, Tier 1 vendor environment, the business is focused on modernising its infrastructure and workplace technology to deliver secure, reliable and high-performing services that support critical operations.

An exciting opportunity exists for a Senior Manager - Infrastructure Operations Manager to lead the strategy, delivery and operational excellence of enterprise infrastructure and workplace technology services.

Reporting to the Head of Engineering & Operations, this role is accountable for ensuring infrastructure and EUC services are resilient, cost-effective and aligned to business objectives. You will lead teams and vendor partners across infrastructure platforms and end-user services while driving modernisation, automation and service optimisation.

This is a highly visible leadership role with responsibility for enabling a seamless user experience while maintaining strong security, performance and availability standards.

Strategic Leadership

• Define and execute the infrastructure and EUC strategy aligned to organisational goals

• Lead the transition to modern, automated and standardised platforms

• Own the roadmap for infrastructure modernisation and workplace technology innovation

Service Delivery & Operations

• Oversee availability, capacity and performance of infrastructure and end-user services

• Lead end-to-end EUC service delivery, including Service Desk, Desktop Support, VIP support, application packaging, video conferencing rooms, Tech Bar and field support

• Ensure adherence to SLAs, KPIs and compliance obligations

• Implement and mature incident, problem and change management practices (ITIL aligned)

• Own disaster recovery and business continuity planning for infrastructure services

Team & Vendor Management

• Lead, mentor and develop high-performing infrastructure and EUC teams

• Manage strategic vendor and Tier 1 outsourcing partner relationships

• Ensure managed services agreements meet contractual, quality and performance expectations

Technology & Project Delivery

• Sponsor and govern infrastructure and EUC projects, ensuring delivery to scope, time and budget

• Champion automation, self-service and proactive monitoring capabilities

• Partner closely with cybersecurity teams to ensure platforms are secure by design

Financial, Risk & Compliance Management

• Manage CAPEX and OPEX budgets, forecasting and cost optimisation initiatives

• Identify and mitigate operational, security and compliance risks

• Ensure adherence to licensing, regulatory and internal policy requirements

• Extensive experience leading IT infrastructure and end user computing in large, complex environments

• Strong technical knowledge across infrastructure platforms, device management and support operations

• Proven people leadership and stakeholder engagement capability

• Experience in highly regulated industry is desireable

• Demonstrated experience operating in highly outsourced or managed service environments

• Strong problem-solving, analytical and decision-making skills

• Contract role with immediate / nearly immediate start

• Senior role in well known brand name

• CBD location